All Sales Are Final

Because our printed event favors, personalized designs, and digital items are custom-made just for you, all sales are final. We are unable to offer refunds, returns, or exchanges once an order is placed, proof or design work has started, digital files are downloaded, or production begins.

To help ensure everything is exactly as you envisioned for your event, please double-check your order details carefully before purchasing, including:

• Design
• Wording
• Quantity
• Size
• Color choices
• Shipping address
• Event date

Proofs & Approval

A proof lets you preview and approve your design before it prints. Proofs are an optional add-on and may be purchased before production begins.

• If a proof is not purchased, your order is printed exactly as submitted, using the wording, names, dates, colors, and other details you provide at checkout.
• If a proof is purchased, your order is produced exactly as shown once you approve it.

Each proof covers one review. If you would like changes after seeing your proof, an additional proof may be purchased so we can send an updated version. Requests that substantially change the original design may require a custom quote.

Either way, we are unable to take responsibility for customer-submitted or customer-approved details — such as spelling, grammar, punctuation, wording, dates, names, color choices, or layout selections — so please review everything carefully. If a mistake happens on our end, we will gladly correct it at no charge.

Orders typically ship within 1–3 business days after your order is placed — or, when a proof is purchased, after final proof approval — unless otherwise noted.

What Is Included

Our shop specializes in providing custom printed items, wrappers, labels, favors, designs, and/or digital files. Please note that unless a listing specifically states otherwise, items like candy bars, caramel popcorn, food, candy, containers, boxes, and display items are not included.

Shipping, Delivery & Carrier Issues

Standard shipping estimates typically range from 2–9 business days, but delivery dates are estimates only and are not guaranteed.

For time-sensitive events, we always recommend upgrading your shipping at checkout when available and placing your order as early as possible.

Once an order has been shipped and safely handed over to the carrier, we are unable to assume responsibility for carrier delays, lost packages, weather delays, holiday delays, incorrect addresses, or transit issues beyond our control. Because of this, refunds cannot be provided for carrier-related delays once an order has shipped.

By placing an order, you acknowledge and agree that once your order has been handed to the carrier, FoxFavors LLC and FavorHeaven LLC are not liable for any carrier-related issues — including shipping delays; lost, stolen, or damaged packages; weather or holiday delays; or incorrect-address errors — and that refunds will not be issued for these issues.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, incorrect, or missing items, please let us know within 3 days of delivery so that we can help. Please include:

• Your order number
• A clear photo of the item(s)
• A photo of the packaging if anything was damaged
• A brief description of the issue

If the mistake was on our end, we will gladly make it right for you.

Event Dates, Proof Approval & Carrier Responsibility

We know how special and important your events are — whether it is a wedding, birthday, shower, or party — and we always do our very best to prepare and ship your orders promptly. While we cannot guarantee delivery by a specific event date, we appreciate you helping us make everything perfect.

Customers are kindly responsible for reviewing all order details — and any purchased proof — carefully before approval, including spelling, grammar, names, dates, colors, quantities, design choices, and shipping information. Once an order is placed, or a purchased proof is approved, your order will be produced as shown.

Please understand that FoxFavors LLC and FavorHeaven LLC cannot be held responsible for event disruptions, missed event dates, lost time, replacement costs, or other indirect or consequential losses caused by customer-approved errors, carrier delays, lost or damaged packages, weather delays, holiday delays, or other circumstances outside of our control.

If an error ever happens on our end, please let us know right away so we can review the situation and make it right.

Cancellations

Because our items are custom-made, cancellation requests must be made as soon as possible, and an order may no longer be eligible once proof work, design work, printing, or production has started.

Agreement

By placing an order, the buyer and all buyer’s agents confirm that they have read, understood, and agree to all of the terms on this page. All rights reserved.

Questions

If you ever have a question about your order, please message us through the Contact Us page along with your order number so we can help you as quickly as possible.

Privacy Policy

To understand how we collect, use, and protect your information, please take a look at our full Privacy Policy.