Information We Collect

We collect information you provide directly to us, including:

• Your name
• Email address
• Billing address
• Shipping address
• Phone number, if provided
• Order details
• Personalization information
• Proof approvals
• Customer messages
• Account information, if you create an account

Because we sell custom and personalized products, we may also collect information or materials you submit for your order, including uploaded photos, images, logos, names, dates, messages, colors, design choices, wording, and other personalization details.

We may also collect certain information automatically when you visit our website, including:

• IP address
• Browser type and device type
• Pages viewed and referring website
• Shopping cart activity
• Cookie information
• Fraud prevention or security information

How We Use Your Information

We use your information to:

• Process and fulfill orders
• Create personalized products
• Prepare and send proofs
• Communicate with you and provide customer support
• Ship products and process payments
• Prevent fraud and improve our website
• Maintain business records and comply with legal requirements
• Send order-related communications

If you choose to sign up for marketing emails, we may also use your information to send promotional messages. You may unsubscribe at any time.

Custom Personalization and Uploaded Images

FoxFavors sells personalized and custom products. Information and materials you provide may be used to create your order, prepare proofs, print your product, provide customer support, complete reprints if needed, and maintain business records.

Please only upload or submit images, names, logos, text, or other materials that you have the right or permission to use.

We may retain order details, uploaded materials, proof records, and related messages as reasonably necessary for order history, customer service, reprints, dispute resolution, fraud prevention, legal compliance, and business recordkeeping.

Payment Information

Payments are processed through our secure checkout and payment providers. We do not store your full credit card number. Payment processors may collect and process payment information according to their own privacy policies and security practices.

Cookies and Tracking

Our website may use cookies and similar technologies to keep the site working properly, remember cart activity, improve the shopping experience, support analytics, prevent fraud, and assist with advertising or marketing.

You may be able to adjust cookie preferences through your browser settings, device settings, or available website tools.

How We Share Information

We do not sell your personal information for money.

We may share information with trusted service providers only as needed to operate our business and fulfill orders. This may include:

• BigCommerce
• Payment processors
• Shipping carriers
• Printing or production partners
• Email providers
• Analytics providers
• Advertising or marketing providers
• Fraud prevention services
• Legal or compliance professionals

We may also share information if required by law, to respond to legal requests, to protect our rights, to prevent fraud, or to help resolve disputes.

Email and Marketing Communications

We may send transactional emails related to your order, including order confirmations, proof messages, shipping updates, customer service replies, and other order-related communications.

If you sign up for marketing emails, you may unsubscribe at any time by using the unsubscribe link in the email or contacting us.

Data Retention

We keep personal information only as long as reasonably necessary for order fulfillment, customer service, proof records, reprints, dispute resolution, fraud prevention, legal compliance, and business recordkeeping.

Security

We use reasonable safeguards to help protect personal information. However, no website, internet transmission, email, or electronic storage system is completely secure.

Children’s Privacy

Our website and products are intended for adults. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it.

Your Privacy Choices

Depending on your location, you may have rights to request access to, correction of, deletion of, or limits on the use of certain personal information.

You may also be able to opt out of certain marketing communications, cookies, or advertising-related tracking through available browser, device, email, or website tools.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us through our Contact Us page.